The new opening hours will give customer service staff dedicated time to carry out essential training and administration tasks away from the phones, meaning they can stay up-to-date with the latest information and help residents more efficiently.

More of the councils’ services are now available online, including recycling and waste, council tax, benefits, housing and planning, meaning residents can find answers to their questions 24-hours-a-day, seven-days-a-week without needing to call.  

A new online form has been created to answer some of the most frequently asked questions, with residents able to request a call back if they can’t find an answer to their specific query. 

Visit https://www.adur-worthing.gov.uk/contact-us/ to see the new opening hours and online form. 

Head to https://www.adur-worthing.gov.uk/selfservice/ for online services or to sign up for a personalised online account.